Hi, I'm Alan Garcia

Senior Salesforce Engineer & Business Analyst

Based in Austin, I excel in Salesforce development and business analysis, crafting tailored solutions that drive business success.

Get in Touch View Projects

About Me

As a Salesforce certified engineer and business analyst, I merge my love for technology with actionable business strategies. My proficiency extends through a combination of engineering and business analysis, enabling me to design holistic solutions that streamline processes and drive growth.

My journey in tech has equipped me with a diverse skill set, spanning industries from consumer electronics and fiber Internet to LegalTech and FinTech. I offer a distinctive mix of skills, from complex Salesforce setups to full-stack web development, allowing me to tackle projects with a holistic view, delivering solutions that are both technically robust and in sync with business goals.

Frontend

Angular, React, Next.js, TypeScript, Tailwind CSS

Backend

Node.js, Express, Python, SQL

Salesforce

Apex, AMPscript, Lightning Web Components, Visualforce

Tools

Git, VS Code, Jira, Asana

Technical Skills

Here are my technical skills and proficiency levels

Salesforce

Administration100%

Apex Classes and Triggers85%

Lightning Web Components90%

Process Builder & Flows95%

Web Technologies

Angular/React/Next.js90%

TypeScript85%

Tailwind CSS90%

Node.js95%

Tools & Methodologies

Git95%

REST APIs90%

UI/UX Design70%

Agile/Scrum85%

Professional Experience

Founder

AlnAndr IT, LLC

Austin, Texas

Aug 2011 - Present

Provide professional IT consulting and web hosting services
Deliver full-stack web development and design solutions
Optimize traffic and performance for clients
Founded and managed iOS Beta Activation (2009-2015) and Fast Siri Proxy (2012-2015)
Built and maintained a community of app testing professionals

Web DevelopmentAWSFull-stack DevelopmentE-commerceLinuxMobile Development

Senior Salesforce Certified Administrator

EasyExpunctions.com

Austin, Texas (Remote)

Jan 2024 - Present

Advanced Salesforce administration and system optimization
Integration of REST APIs and Microsoft SQL Server
Management of CRM and information technology infrastructure
Expert administration of Salesforce Sales Cloud

REST APIsMicrosoft SQL ServerCRMInformation TechnologySalesforce AdministrationSales Cloud

Salesforce Certified Administrator

EasyExpunctions.com

San Antonio, Texas

Aug 2021 - Jan 2024

Oversaw setup and implementation of Salesforce as data gatekeeper
Implemented automation to streamline internal team workflows
Led training, troubleshooting, and feedback initiatives
Enhanced overall Salesforce Lightning experience for teams

Salesforce LightningJavaScriptjQueryJavaSQLREST APIsSoftware Development

Technology Liaison

EasyExpunctions.com

San Antonio, Texas

Oct 2020 - Aug 2021

Bridged communication between leadership, sales, delivery, and legal teams with IT
Coordinated technical planning for software development and data acquisition
Ensured alignment between business needs and technical capabilities
Facilitated unanimous understanding of service delivery requirements

AWSC#PythonFront-end DevelopmentAgile MethodologiesPower BILeadership

Account Manager

EasyExpunctions.com

San Antonio, Texas

Oct 2018 - Oct 2020

Managed sales of record clearing packages
Provided exceptional customer service
Maintained and grew customer accounts
Achieved consistent sales targets

Account ManagementCustomer SatisfactionManagementSales

Consumer Sales Lead

Google Fiber (via Vaco)

San Antonio, Texas

Oct 2017 - Jun 2018

Led acquisition strategy for single-family homeowners
Supervised brand ambassadors and managed remote retail locations
Built relationships with community leaders
Exceeded predetermined conversion rate goals
Coordinated activation area scouting and planning

Sales LeadershipCommunity RelationsStrategic PlanningTeam Management

Featured Projects

Showcasing innovative solutions that drive business efficiency and user satisfaction

Dashboard showing case management metrics and analytics with a clean, modern interface

In Production

Salesforce Case Management System

Business Process Automation

Developed and maintained a comprehensive Salesforce-based case management system for handling expungement cases. Implemented automated workflows and custom processes to streamline case processing and improve team efficiency.

Impact & Metrics:

Reduced average case processing time by 25%
Improved data accuracy by implementing validation rules
Streamlined workflow for 15+ team members
Automated daily reporting processes

Key Features:

Custom case tracking dashboard
Automated document generation
Team task management system
Client communication tracking
Performance analytics

SalesforceProcess BuilderFlow BuilderLightning ComponentsApex

Private Repository

Modern web portal interface showing document management and case status tracking

Active Development

Client Communication Portal

Web Application

Built a secure web portal that integrates with Salesforce to provide clients with real-time case updates and document management capabilities. Enhanced client experience while reducing support workload.

Impact & Metrics:

Reduced support email volume by 30%
Improved document collection efficiency
Increased client satisfaction scores
Maintained 99% uptime

Key Features:

Secure document upload/download
Case status tracking
Automated notifications
Mobile-responsive design
User authentication

Next.jsTypeScriptTailwind CSSSalesforce APINode.js

Private Repository

iOS development and testing platform interface with device management dashboard

Completed

iOS Beta Testing Platform

Developer Testing Service

Created and managed iOS Beta Activation (iOSBA), a UDID device registration service and beta testing platform that connected iOS developers with testers. Facilitated app testing and feedback collection for developers worldwide.

Impact & Metrics:

Served 1000+ iOS developers
Managed 5000+ beta tester profiles
Maintained 4.8/5 service rating
Successfully tested 200+ apps

Key Features:

Automated UDID registration
Tester-developer matching system
Feedback management tools
Analytics dashboard
Payment processing

PHPMySQLjQueryiOSREST APIs

Private Repository

Get in Touch

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